Johnson Designs LLC
We have needed information and service since purchasing our home two years ago and whenever we have called we were met with attitude and rudeness. Last year when we called to have our two gas fireplaces checked for safety we were told it would be on a basis of whether they were "in the area." Again, very dismissive. This year we called to ask if they could show us again how to safely turn on the pilots, no service check or Anything els needed. AGain, they would let us know if they were "in the neighborhood". FInally the service tech showed up, lit both fireplace pilots and 15 minutes and $175 later was out the door. No safety check or any cleaning, nothing. I called Larry Kett to question this and his attitude was one of absolute disconcern. I WOULD NOT RECOMMEND THIS COMPANY WHATSEVER. WE ARE BUILDING A NEW HOUSE NEXT YEAR AND WILL BE USING ANOTHER HIGHLY R GARDED COMPANY IN GRAND RAPIDS. THEY COULD NOT HAVE BEEN NICER.
Larry worked with me to convert my client's wood burning stove, that had previously been converted from a wood burning fireplace, to a gas insert fireplace. In spite of being in the middle of a move, Ketts was able to efficiently provide quality service from measurements, to my sketches to completion. Larry continued to provide great customer services when we had questions and when we had "operator error" issues with the remote control. I will continue to work with Ketts Hearth and Home in the future and recommend them to my clients and colleagues.
design expertise. The results of their knowledge is unmatched by any other contractor.
I completely agree with the many other reviews stating th rude and aloof customer service.
Larry and Kathy along with there installer offer a premier level of
Limited displays, high prices but friendly staff at the time of our visit.
I have worked with Larry Kett at Kett's Hearth & Home in Grand Rapids, MI for close to forty years. I have found the company and Larry to be honest, trustworthy, and always willing to go the extra mile to please his customers.
Kett S Hearth Home is a US Home Goods Store based in Kentwood, Michigan. Kett S Hearth Home is located at 4222 29th St SE, Kentwood, MI 49512, USA.
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