I don't know what happened to this checkers. They used to be GREAT and prompt, now not so much. Customer service has gone way down. Not to mention they can't get your order right. I just got my food (had my daughter get it for me) No fries, No apple pie, No cheese, No receipt, needless to say I'm beyond mad. My daughter left and I'm stuck with half my order. Its going to be awhile before I even think of going back.
Normally I love this place but today's visit took forever. I have never had to sit in the drive thru for that long. Almost 20 minutes and there was only four cars ahead of me.
We don't do fast food that much but last night we wanted a burger. I've had a couple checkers in the past and I thought their burgers and fries were good. But the service at this location last night was not good. Just looking for a plain burger and she kept pointing me to the value meal which she couldn't identify on the board. And I asked for a drink easy on ice. When we got home, we find to junior size burgers and a drink 90% full of ice!! I'll be calling them today to give feedback!
I pulled up to order and asked what kind of oil that use for their fries. The girl taking orders rudely said "Ma'am I don't know..." them rudely asked "what can I get for you?" I asked if she could ask someone in the store. She did not reply. After waiting for the 2 cars in front of me to pay for their food, receive their food and drive off she asks again "what can I get for you?" at this point, I'm tired of her attitude and pull up to the window as it was clear she was not even willing to try to answer my question. When I pulled up to the window there were 3 girls congregating and looking at me confused. 2 looked irritated. I asked the girl who came to the window what kind of oil they use. The same woman who was taking orders said loudly and more irritated than the 1st time "We don't know!" I asked the girl at the window if she could just ask someone or look on the box it comes in. She was the only polite person. I wish I could remember her name. Although she couldn't figure it out and I just ended up googling it, her kindness is the only reason I ordered and the only reason I gave 2 stars instead of 1. The experience left me feeling unwelcomed and as if customers were just annoying to the girl taking orders. Perhaps she should consider a factory job where she doesn't have to interact with customers. In short, she was rude. This was such a poor customer service experience that I will not be going back to this location, even though it's walking distance from where I live.
Knowing that Checkers is the same as my Rallies at home, my wife and stopped here for lunch one day. Super-friendly people at this location! Food was fast and hot, location was clean and well-kept.
After a taxing Monday of being yelled at (because I too work in customer service) all I wanted was a little pick me up and her attitude ruined it for me. I get that maybe my question seemed random or annoying but it wasn't that serious for he to respond in such a rude way. I'm sure that she probably doesn't even care what kind of impression she left which is why I didn't say anything at the window. I just hope someone gets the message that this particular experience was unacceptable.
Checkers is a US Restaurant based in Kentwood, Michigan. Checkers is located at 2860 E Paris Ave SE, Kentwood, MI 49512, USA.
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